OUR COMMITMENT TO PRIVACY
Our site is available only to residents of the U.S. who are over the age of 18 and can form legally binding agreements. The products and services available on our site is available only in the U.S. Special Note regarding Children: Our site is not intended for use by children under the age of 18 and, therefore, children under the age of 18 should not use our site. We will comply with the Children's Online Privacy Protection Act and will not knowingly collect information from children under the age of 18. If you have children under the age of 18, you should not allow those children to use the WE Sites and you should always monitor your children's use of the Internet. You should make your children aware that providing information about them over the Internet could be dangerous. Furthermore, parental control software is available to help you monitor your children's use of the Internet and to block your children's access to particular Internet sites.
WE DO NOT SELL OUR LIST
We will not sell your name to a third party for the purposes of their advertising to you.
WHAT INFORMATION DO WE COLLECT AND WHY?
When you visit our Website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our Website.
1) PERSONAL INFORMATION YOU CHOOSE TO PROVIDE
In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once per contact, to notify us of your desire not to receive these offers.
2) WEBSITE INFORMATION
WHAT ARE COOKIES?
WEB SERVER LOGS
Server logs help us collect important business and technical statistics. The information in the logs lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website's visitor capacity. WE do not use these logs to capture your individual email address our any personally identifying information about you.
HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES AND LOGS?
We use Website browser software tools such as cookies and Web server logs to gather information about our Website users' browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.
HOW DO WE SECURE INFORMATION TRANSMISSIONS?
When you send confidential personal information including credit card numbers to us on our Website, secure server software that we have licensed, encrypts all information you input before it is sent to use. The information is crambled en route and decoded once it reaches our Website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to you transmitting the information. For that reason, we ask that you do not send confidential information such as credit card or account numbers to use through an unsecured email.
3) HOW DO WE PROTECT YOUR INFORMATION?
We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
EMPLOYEE ACCESS, TRAINING, AND EXPECTATIONS
Our corporate values, ethical standards, policies and practices are committed to the protections of customer information. In general, our business practices limit the use and disclosure of such information only to authorized persons, processes and transactions.
WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
WHAT ABOUT OUT WEBSITES LINKED TO OUR WEBSITE?
4) SHIPPING POLICY
Business or Residential Address:
Orders shipping to a business or residential address via Economy or Standard shipping will be delivered Monday through Friday (excluding holidays). Your order may ship in multiple packages depending on the quantity or size of the items.
We exclusively use UPS for delivery of parcel packages. In some instances, your package might be delivered by a USPS carrier or FedEX. We do not ship to APO/FPO, US Territories, Canada or other countries at this time. For security purposes, we do not ship to P.O. Boxes.
Shipping to Alaska and Hawaii:
We do offer shipping to Alaska and Hawaii, however, there is a $150 surcharge for shipping to these states. You can also call us at 888.909.6757 for more information about our shipping policy and or terms and conditions.
5) MOBILE TERMS OF SERVICELast updated: April 8, 2022
The Greenworks mobile message service (the "Service") is operated by Greenworks (“Greenworks”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Greenworks’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Greenworks through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Greenworks. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to our number or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Greenworks mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, respond to one of our text messages or email email@example.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy.
6) UPDATES AND CHANGES TO POLICY