Crossover Z User Guide

42" CROSSOVER Z ZERO TURN LAWN MOWER

USER GUIDE

How To Operate

How To Assemble

The Machine does not move.
Possible Causes

There is no battery pack in the battery compartment that controls the drive function or the battery packs are not Globe designed.

The battery pack is out of power.

The steer control lever is in the NEUTRAL position.

The steer control levers are not powered on.

There is no person sitting on the seat or the seat switch is not connected.

The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.

The battery pack that controls the drive function is in a sleep state.

Solutions

Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function. Make sure the battery pack has power

Make sure at least one green light on the battery pack is on.

Make sure the steer control levers are both in the NEUTRAL position.

Make sure the operator is sitting on the seat, if not, the beeper will alarm.

Make sure the steer control levers work.

Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.

Restart the machine.
Sudden breakdown during driving.
Possible Causes

The battery pack is out of power.

The seat switch is disconnected on rugged or bumpy roads.

The accelerator fails.

The vehicle controller fails.

There steer control levers are not powered on.

The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.

The battery pack that controls the drive function is in a sleep state.

Solutions

Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function. Make sure the battery pack has power

Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.

Contact Technical Support
The blade fails to run when you pull up the PTO switch.
Possible Causes

There is no battery inserted that controls the left or right blade function.

The battery pack is out of power.

The steer control lever is in the NEUTRAL position.

There is no person sitting on the seat or the seat switch is not connected.

The steer control levers are not powered on.

The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.

The battery pack that controls the drive function is in a sleep state.

Solutions

Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function. Make sure the battery pack has power

Make sure at least one green light on the battery pack is on.

Make sure the steer control levers are both in the NEUTRAL position.

Make sure the operator is sitting on the seat, if not, the beeper will alarm.

Make sure the steer control levers work.

Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.

Restart the machine.
The blade stops running during the mowing process.
Possible Causes

There is no battery pack in the battery compartment that controls the drive function or the battery packs are not Globe designed.

The battery pack is out of power.

The steer control lever is in the NEUTRAL position.

There is no person sitting on the seat or the seat switch is not connected.

The steer control levers are not powered on.

The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.

The battery pack that controls the drive function is in a sleep state.

Solutions

Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function. Make sure the battery pack has power

Make sure at least one green light on the battery pack is on.

Make sure the steer control levers are both in the NEUTRAL position.

Make sure the operator is sitting on the seat, if not, the beeper will alarm.

Make sure the steer control levers work.

Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.

Restart the machine.
Q. How many batteries do I need to start the machine?

The battery compartment has three columns, Each column controls different functions:, drive function, right blade function and left blade function. You can operate the machine once each column has at least one battery.

NOTE: If you only insert the battery for the right blade, but no battery is inserted for the left, neither of the blades will work. Make sure you insert at least one battery for both the left and right blades. If you just need to drive the machine, just leave one battery for the drive battery compartment.

Q. What does the battery capacity shown the display refer to?

A. The display can only show the battery capacity for the drive function. Check the batteries in the battery compartment for the battery capacity of the right or left blade.

Q. Can I operate the machine on a slope?

A. Do not operate on inclines greater than 15 degrees. An operator should not operate on a slope until he is thoroughly familiar with the equipment.

Q. Why does the blade stop working when I leave the seat.?

A. It is normal. You must be seated for the blade to work. Go back to the seat and Once seated, push down on the PTO switch and then pull up it to restart the blade system.

Q. Can I operate the machine on a slope?

A. Do not operate on inclines greater than 15 degrees. An operator should not operate on a slope until he is thoroughly familiar with the equipment.

Q. How long will the machine work when the battery capacity is too low.?

A. The machine can drive about 0.6 mile if the battery that controls the drive function drops below 5%.

Q. Why is the machine beeping?

A. If you leave the seat without turning off the machine, the machine will beep to remind you to turn off the machine.

Q. Can I wash the machine with a pressure washer?

A. No, you can cannot. Do not wash the machine with a pressure washer. Only clean the machine with dry cloth.

Q. Do I need to replace the gearbox oil? How often do I need to replace it?

A. Yes. Replace the gearbox oil after operating the machine for 50 hours.

Q. Can I use other types of Greenworks batteries for the machine?

A. Yes. Check if the battery voltage matches the machine. Only when the battery power is above 4Ah can the machine identify the battery.

When you have an Error or Fault Code on the Digital Display you can search for your specific error here to find the solution.

Code: ML11

The left or right cutter does not work.

Description	Solution
A high-voltage battery pack is inserted in the PMU2 of the battery compartment.	Check the battery pack.

Code: ML13

The left or right cutter does not work.

Description	Solution
The left cutter motor has failed.	Contact a service center for assistance.

Code: ML14

The left or right cutter does not work.

Description	Solution
The left mowing motor is overloaded.	Raise the deck height and reduce drive speed.
The machine is blocked with grass and debris.	Clean the deck.
The blade hit a hard object.	Restart the machine.

Code: ML15

The left or right cutter does not work.

Description	Solution
The 6pin connector between the left cutter motor and the vehicle wire harness is loose.	Contact a service center for assistance.
The left cutter motor has failed.	Contact a service center for assistance.

Code: ML16, ML18

The left or right cutter does not work.

Description	Solution
The PCBA that controls the left cutter motor has failed.	Contact a service center for assistance.

Code: ML17

The left or right cutter does not work.

Description	Solution
The phase wire connector between the left cutter motor and the left cutter controller is loose.	Contact a service center for assistance.

Code: ML21

The left or right cutter does not work.

Description	Solution
The left cutter controller temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: ML22

The left or right cutter does not work.

Description	Solution
The 6pin connector between the left cutter motor and the left cutter controller is loose.	Contact a service center for assistance.
The left cutter motor has failed.	Contact a service center for assistance.

Code: ML23

The left or right cutter does not work.

Description	Solution
The left cutter motor temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: ML25

The left or right cutter does not work.

Description	Solution
The 30pin connector between the vehicle wire harness and the left cutter controller is loose.	Contact a service center for assistance.

Code: TL11, TR11

The left or right cutter does not work.

Description	Solution
A high-voltage battery pack is inserted in the PMU1 of the battery compartment.	Check the battery pack.

Code: TL14

The left or right cutter does not work.

Description	Solution
The left gearbox is stuck.	Contact a service center for assistance.

Code: TL15

The left or right cutter does not work.

Description	Solution
The 6pin connector between the left drive controller and the right drive motor is loose.	Contact a service center for assistance.
The left drive motor has failed.	Contact a service center for assistance.

Code: TL16

The left or right cutter does not work.

Description	Solution
The connector between the left solenoid valve and the right drive controller is loose.	Contact a service center for assistance.
The left solenoid valve has failed.	Contact a service center for assistance.

Code: TL17

The left or right drive motor does not work.

Description	Solution
The left drive controller temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: TL18

The left or right drive motor does not work.

Description	Solution
The left drive motor temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: TL21

The left or right drive motor does not work.

Description	Solution
The 6pin connector between the left drive motor and the left drive controller is loose.	Contact a service center for assistance.
The left drive motor has failed.	Contact a service center for assistance.

Code: V11

The left or right drive motor does not work.

Description	Solution
The 9pin connector between the vehicle wire harness and the left drive controller is loose.	Contact a service center for assistance.

Code: V13

The left or right drive motor does not work.

Description	Solution
No battery pack is inserted in the PMU3 of the battery compartment.	Contact a service center for assistance.
The 30pin connector between the vehicle harness and the right cutter controller is loose.	Contact a service center for assistance.

Code: V16

The machine does not work when the machine is powered on.

Description	Solution
Before the machine is powered on, the PTO switch is ON.	Turn off the PTO switch.
Before the machine is powered on, the left steering control lever is ON.	Turn off the left steer control lever.
Before the machine is powered on, the right steering control lever is ON.	Turn off the right steer control lever.

Code: V18

The right steering control lever fails.

Description	Solution
The potentiometer on the right steering control lever has failed.	Contact a service center for assistance.
The potentiometer connector on the right steering control lever is loose.	Contact a service center for assistance.

Code: V22

The left or right cutter does not work.

Description	Solution
The 10pin connector between the vehicle wire harness and the battery compartment is loose.	Contact a service center for assistance.

Code: V26

The alarm beeps.

Description	Solution
The operator leaves the seat.	Turn off the machine before you leave the seat.
The connector between the vehicle wire harness and the seat switch is loose.	Lift the seat to check if thecontact plug is connected.
The 4pin connector between the display & the vehicle wire harness is loose.	Contact a service center for assistance.

Code: V28, TR13, TL13, TR22, TL22, TR24, TL24, TR25, TL25, TR32, TL32

The left or right drive motor does not work.

Description	Solution
The PCBA that controls the left and right drive motors has failed.	Contact a service center for assistance.

Code: MR11

The left or right cutter does not work.

Description	Solution
A high-voltage battery pack is inserted in the PMU3 of the battery compartment.	Check the battery pack.

CODE: MR13

The left or right cutter does not work.

Description	Solution
The right cutter motor has failed.	Contact a service center for assistance.

CODE: MR14

The left or right cutter does not work.

Description	Solution
The left mowing motor is overloaded.	Raise the deck height and reduce drive speed.
The machine is blocked with grass and debris.	Clean the deck.
The blade hit a hard object.	Restart the machine.

CODE: MR15

The left or right cutter does not work.

Description	Solution
The 6pin connector between the left cutter motor and the vehicle wire harness is loose.	Contact a service center for assistance.
The left cutter motor has failed.	Contact a service center for assistance.

Code: MR16, MR18

The left or right cutter does not work.

Description	Solution
The PCBA that controls the left cutter motor has failed.	Contact a service center for assistance.

Code: MR17

The left or right cutter does not work.

Description	Solution
The phase wire connector between the left cutter motor and the left cutter controller is loose.	Contact a service center for assistance.

Code: MR21

The left or right cutter does not work.

Description	Solution
The right cutter controller temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: MR22

The left or right cutter does not work.

Description	Solution
The 6pin connector between the left cutter motor and the left cutter controller is loose.	Contact a service center for assistance.
The right cutter motor has failed.	Contact a service center for assistance.

Code: MR23

The left or right cutter does not work.

Description	Solution
The right cutter motor temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: MR25

The left or right cutter does not work.

Description	Solution
The 30pin connector between the vehicle wire harness and the right cutter controller is loose.	Contact a service center for assistance.

Code: TL12, TR12

The left or right cutter does not work.

Description	Solution
A low-voltage battery pack is inserted in the PMU1 of the battery compartment.	Check the battery pack.
The power of the battery pack in the PMU1 of the battery compartment is too low.	Check the battery pack.

Code: TR14

The left or right cutter does not work.

Description	Solution
The right gearbox is stuck.	Contact a service center for assistance.

Code: TR15

The left or right cutter does not work.

Description	Solution
The 6pin connector between the left drive controller and the right drive motor is loose.	Contact a service center for assistance.
The right drive motor has failed.	Contact a service center for assistance.

Code: TR16

The left or right cutter does not work.

Description	Solution
The connector between the right solenoid valve and the right drive controller is loose.	Contact a service center for assistance.
The right solenoid valve has failed.	Contact a service center for assistance.

Code: TR17

The left or right drive motor does not work.

Description	Solution
The right drive controller temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: TR18

The left or right drive motor does not work.

Description	Solution
The right drive motor temperature is too high.	Power off the machine. Power on again after it cools down for a while.

Code: TR21

The left or right drive motor does not work.

Description	Solution
The 6pin connector between the right drive motor and the right drive controller is loose.	Contact a service center for assistance.
The right drive motor has failed.	Contact a service center for assistance.

Code: V12

The left or right drive motor does not work.

Description	Solution
No battery pack is inserted in the PMU2 of the battery compartment.	Contact a service center for assistance.
The 30pin connector between the vehicle wire harness and the left cutter controller is loose.	Contact a service center for assistance.

Code: V14

The left or right drive motor does not work.

Description	Solution
The 9pin connector between the vehicle wiring harness and the right drive controller is loose.	Contact a service center for assistance.

Code: V17

The left steering control lever fails.

Description	Solution
The potentiometer on the left steering control lever has failed.	Contact a service center for assistance.
The potentiometer connector on the left steering control lever is loose.	Contact a service center for assistance.

Code: V21

The left or right drive motor does not work.

Description	Solution
The 10pin connector between the vehicle wire harness and the battery compartment is loose.	Contact a service center for assistance.

Code: V23

The left or right cutter does not work.

Description	Solution
The 10pin connector between the vehicle wire harness and the battery compartment is loose.	Contact a service center for assistance.

Code: V21, TR23

The left or right drive motor does not work.

Description	Solution
The 16pin connector between the vehicle wire harness and the left controller is loose. Or the 16pin connector between the vehicle wire harness and the right controller is loose.	Contact a service center for assistance.

Operation Manual